The ExtraordinAri Gems team strives for top customer service and wants all customers to be satisfied with their purchases. However, as each piece is handmade to order, outside of repairs and issuing a defect claim, we do not accept returns.

If your piece has been damaged or is defective please email info@extraordinarigems.com  for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.

Refund Process:

Once your return is received and inspected, we will send you an e-mail to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.

Contact Information:

Phone: +1 404-434-4177
Mail: info@extraordinarigems.com
Address: 92 W Paces Ferry Rd NW, Atlanta, Georgia 30305, United States
Support: Monday through Friday (9 AM to 5 PM)

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