FAQ’s

Shipping, Production, Returns, Modifications & Quality

How long will it take for my order to ship?

ExtraordinAri Gems Jewelry is made to order and handmade in New York City. We use 100% ethically-sourced stones from around the world. With each piece being made to order with extraordinary care and detail, please allow up to 4-6 weeks (excluding holidays) for production.

Please email extraordinarigems@gmail.com if you have any urgent shipping requests, and be sure to choose the appropriate delivery option. 

After your payment has cleared and your order is completed at checkout you will receive an automated email of your invoice. Please note this email may be located in your SPAM/JUNK folder if you are ordering from us for the first time.

We truly appreciate your support of our products. If any issues arise with your order, we will communicate with you immediately and work to resolve it. 

What shipping service do you use?

We ship all of our items with FedEx or UPS. When your order is ready to ship, you will receive an automated email including your FEDEX or UPS tracking number.

We insure shipments on all orders. For legal purposes, the value of your shipment is non-negotiable and must directly reflect the cost of the jewelry. 

Can you do rushed production speeds?

The satisfaction of our customers is of the utmost importance to us. If you need your order by a specific date please email extraordinarigems@gmail.com and we will try our best to accommodate your request to the best of our ability, however we cannot guarantee an expedited speed.

When your order is ready to ship, you will receive an automated email including your tracking number. For insurance purposes, all orders require signature upon delivery, no exceptions.

What if I wont be there to sign for my package?

We always require an adult signature upon delivery for secure shipment as we are sending items of high value that should never be left unattended at your door. If you or any other adult cannot be present to sign, another delivery will be attempted the next day. If you call or talk to your local office, they can reroute to another address or hold it at their office for you to pick up at your convenience.

Do you accept returns?

The ExtraordinAri Gems team strives for top customer service and wants all customers to be satisfied with their purchase. However, as each piece is handmade to order, outside of repairs and issuing a claim for defect, we do not accept returns. If your piece has been damaged or is defective please email extraordinarigems@gmail.com  for a repair authorization within 24 hours from receiving your order. Custom pieces/personalized pieces cannot be returned unless the item is damaged or we made a mistake.

Can I cancel my order?

If you cancel your order within 12 hours, you will receive a refund. However, after 12 hours you’re subject to up to a 50% restocking fee based on the materials of the piece and the amount of work that’s been done. Custom pieces/personalized pieces cannot be cancelled after 24 hours. After 12 hours you may still be subject to the restocking fee.

Do you offer price adjustments?

We are unable to offer price adjustments for previous purchases. Prices can fluctuate due to consumer demand, trends and other contingencies. Offers cannot be combined or used retroactively.

Can I order a necklace in a different length?

We do offer custom lengths for an additional fee. Please contact us at extraordinarigems@gmail.com and bear in mind that depending on the modification you’d like, the price will vary. Keep in mind, that custom orders are non-refundable.

Does ExtraordinAri Gems offer gemological certificates for its engagement rings?

Yes. Every diamond engagement ring is accompanied by an original diamond report from the Gemological Institute of America.

Every person has their own idea of what constitutes the perfect ring. Generally round brilliant, cushion, and emerald-cut rings are among the most popular; pear- and oval-shaped are also sought-after. ExtraodinAri Gems’s timeless design aesthetic ensures that the rings we offer will never go out of style.

What is more important in a diamond — color or clarity?

The importance of color versus clarity comes down to personal preference. ExtraordinAri Gems typically stays within diamonds that are of F, G, or H color and VS clarity. These high quality standards ensure that your bespoke design features diamonds of truly excellent beauty and brilliance.

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